Reliability
Energy maintains documented business-continuity, disaster-recovery, operations-security, and incident-response practices designed to support service continuity and recovery.
Our approach
Our approach includes production monitoring, health checks, incident alerting, database backups, and operational response processes. Operational resilience practices are reviewed as Energy’s systems and services evolve.
- The account database has backup and point-in-time-recovery capabilities.
- No system can guarantee uninterrupted availability.
- Incident communications may happen directly to affected customers and through a public status page once it launches.